Telesales

Your online product data and promotions can often be more advanced than what is available to your staff within your internal sales order processing system. This feature can be used to improve your sales process, allow remote staff to process sales and decrease your cost of sale. Quick access to customer account information, product lists and ease of purchase whilst removing errors from manually processing orders which typically leaves customers frustrated.

Telesales

Your online product data and promotions can often be more advanced than what is available to your staff within your internal sales order processing system. This feature can be used to improve your sales process, allow remote staff to process sales and decrease your cost of sale. Quick access to customer account information, product lists and ease of purchase whilst removing errors from manually processing orders which typically leaves customers frustrated.

Product Compatibility

In some sectors it is really important for the buyer to know that they product they are purchasing is compatible with a certain make/model of vehicle or machine. Products can be quickly linked to enable the customer to check compatibility of the item or apply a filter to only see the items that are applicable to the particular make/model they are purchasing the part for. This speeds up the ordering process and drastically reduces the amount of incorrectly ordered items and return requests.

Product Compatibility

In some sectors it is really important for the buyer to know that they product they are purchasing is compatible with a certain make/model of vehicle or machine. Products can be quickly linked to enable the customer to check compatibility of the item or apply a filter to only see the items that are applicable to the particular make/model they are purchasing the part for. This speeds up the ordering process and drastically reduces the amount of incorrectly ordered items and return requests.

Real Time Stock/ETA

Real time stock levels and accurate stock notifications allow your customer to manage exceptions and order what they need for a fast paced sector where time is critical. Cost saving efficiency are also achieved by reducing the number of incoming calls to check stock levels and back order status.

Real Time Stock/ETA

Real time stock levels and accurate stock notifications allow your customer to manage exceptions and order what they need for a fast paced sector where time is critical. Cost saving efficiency are also achieved by reducing the number of incoming calls to check stock levels and back order status.

Back Order Management

Some of the products you sell may be out of stock or ordered as and when they are required, the delivery date of these items can be key for your customers and they may require daily updates on the ETA. With Netalogue’s comprehensive back order functionality customers can clearly see the delivery status and ETA of all items they are waiting on and you can determine whether the customer can edit their back orders in line with changes to their requirements. All of this can be achieved by the customer without having to phone you to check the status and the customer can also choose to receive an automated back order report on a specified schedule.

Back Order Management

Some of the products you sell may be out of stock or ordered as and when they are required, the delivery date of these items can be key for your customers and they may require daily updates on the ETA. With Netalogue’s comprehensive back order functionality customers can clearly see the delivery status and ETA of all items they are waiting on and you can determine whether the customer can edit their back orders in line with changes to their requirements. All of this can be achieved by the customer without having to phone you to check the status and the customer can also choose to receive an automated back order report on a specified schedule.

Order Tracking

Order tracking offers instant tangible benefits as customers appreciate knowing where their goods are and how long it will take to reach them. Not only does it show you to be transparent, trustworthy and professional but customers are likely to manage their accounts online and this encourages repeat orders whilst reducing internal overheads.

Order Tracking

Order tracking offers instant tangible benefits as customers appreciate knowing where their goods are and how long it will take to reach them. Not only does it show you to be transparent, trustworthy and professional but customers are likely to manage their accounts online and this encourages repeat orders whilst reducing internal overheads.

Find Out Why Netalogue Is the Best B2B Ecommerce Solution for Your Business

If we sound like a good fit for your organisation and you would like to discuss your ecommerce requirements please call or email us to speak to an expert.