We have worked with Netalogue strategically over the last decade going from a bespoke website and upgrading to the most up to date version. Netalogue are a key partner to our growth plans and work with us collaboratively when it comes to winning new business and improving our customers experience online. We regularly feed into the software roadmap and benefit from changes that are made by other customers in different sectors. There are a number of features in the platform that help us lead by example in the office sector and coupled with our punchout capabilities and quick turnaround we have become a that business that is easy to trade with. We have regular projects running with the Netalogue team and find that they understand our requirements and deliver over and above what is required in line with our aspirations.
Paul Hutchings, Head of Business Systems
We chose to work with Netalogue for our B2B platform largely because of their experience in the drinks industry, which helped them to understand our requirements from the start. They had already considered, and solved, many industry-specific problems we had encountered with other eCommerce platforms.
The solution was capable of meeting all of our immediate needs with options to add other functionality in future and link to our other systems seamlessly using SSO. The range of configuration options is also very impressive, allowing us to change things which arose later in the project or after go-live.
Throughout the implementation, from initial scoping through to UAT, the Netalogue team have been responsive and flexible, quickly solving issues when we find them and meeting our agreed timescales. Communication on the status of the overall project and individual issues has also been very clear at all times.
Steve Tice – IT Manager
‘’As part of a large Japanese Corporation we have extremely complex product and pricing requirements and in turn, very specific legislation which we had to ensure we covered as part of our internal processing. As a result we found the decision to use our own integration module allowed us to identify the most suitable approach when system capability met our internal requirements and we were able to realise several benefits to the project, which more than made up for the challenges that comes with a project of this size without undue cost or delay.
Quickly my IT team understood the workings of Netalogue and we were able to enhance our integration to provide a seamless solution which overcame the concern in our Supply Chain team about their ability to keep up with our customer demand. There were a few glitches on the way – all identified during the UAT process and quickly resolved.
Overall, it was both an interesting and challenging project and I have to say, Netalogue were a pleasure to work with and the Netalogue developers were excellent and helpful.’’
Brian Dickie – IT & Business Support Manager
‘We had an internal need to re-platform to provide our customers with the very best ecommerce functionality available in the markets we compete in, we have some very specific processes internally to fulfil our customer requirements and this was a key factor when looking for an online partner. The Netalogue B2B platform coupled with their team’s full understanding of our strategic needs has made a significant positive impact to our operations and we have recently launched the site to our customers.
During the project lifecycle the Netalogue team assisted us with a deep integration with our internal systems so that we could go live within budget and without delay. We are now looking at ways to enhance the customer experience and this is being fed into the support team to ensure we continue to grow the online sales channel.’
Jim Pears, Ecommerce Systems Manager
“We had an immediate goal to replace our existing ecommerce platform. The team at Netalogue quickly understood the must have requirements but more importantly offered a wide range of new enhancements to improve our customers experience.
Working closely with the senior management team, Netalogue have also understood our longer term strategic goal to significantly grow our ecommerce capability and customer base and are helping deliver what will be an industry leading ecommerce and digital account solution.”
Mike Fisher, Head of Digital and eCommerce
“Netalogue have been a pleasure to work with throughout. The project team were able to quickly understand and interpret our requirements in to a project plan that have delivered not just our key objectives but a far richer ecommerce experience.
The project team have proactively offered up and worked through solutions to issues encountered during all the various project phases. They have been great at accommodating requirement evolution with a well balanced approach. We were working to tight and strict delivery timelines which Netalogue were key in helping us achieve.
The project and support teams have been personable and responsive throughout. Despite our implementation happening during a busy period, we always felt like the project stages were prioritised to the right level.”
Ben Taylor, eCommerce Integration Manager
Netalogue helped us deliver value to our customers whilst remaining open and flexible at all times. The platform was configured to deliver customised solutions for each of our different business offerings without the need to bespoke and all in a timely fashion. The support we received from the Netalogue team post go live was also first rate.
Adil Jan, Head of Systems
Netalogue have been a long term strategic partner to us for over a decade, the depth of functionality in the B2B platform has allowed us to be a sector leader and the majority of our business is now transacted online through the Netalogue solution. Our business is constantly evolving and there always seems to be functionality available within the B2B platform that can handle our requirements.
Through our account review meetings we are able to take advantage of new functionality and feed our future requirements into the product roadmap to maintain an excellent business fit and have the functionality we need at our fingertips. Even changing our ERP system was straight forward as it was just a case of reconfiguring the integration component; our customers were totally unaware of the transition. With Netalogue taking care of the B2B ecommerce R&D and quarterly platform updates our team at Madison can remain focused on proactively delivering an excellent customer experience whilst our online capabilities remain at the forefront of technology advancements.
Richard Hopfl, Head of IT
“We were keen to find an alternative ecommerce solution which was reliable, robust and scalable and at the same time could better serve and support our publicans. Netalogue has proved to be the perfect fit for our business. Working collaboratively, Netalogue’s account team helped incorporate cutting edge functionality which was rapidly deployed to the benefit of our online users and the initial feedback has been extremely encouraging. Positive comments have centred around the ease of navigation, visual engagement, search functionality, mobile optimisation and intuitive nature of the site which we hope will lead to further online recruitment and sales. We look forward to developing the platform with more enhanced features as our business continues to evolve and cater for changing publican requirements.”
James Armitage, Group Services Director
‘We were looking to move from a bespoke in house system to a new B2B offering that would cover our functional requirements whilst being integrated with our ERP system. Netalogue covered the majority of our requirements from the standard offering and were able to quickly develop some niche aspects of our online offering as part of the project in time for our go live ambitions. I work closely with the Netalogue team in terms of upgrades and requirements and have found them responsive and understanding of our needs, we take regular updates to ensure that we remain at the forefront of technological developments.’
Brian Westfall, IT Manager
‘’Netalogue was chosen as our e-commerce partner due to their experience in the industry coupled with their flexibility in delivering to our tight timescales. The working partnership has been a positive example of how Netalogue engage with customers from the outset to share with long term strategic goals and ensure there is a viable digital roadmap. I look forward to delivering the next phase of our digital strategy with Netalogue and growing into the functionality that is available.’’
Russell Danks, Strategic Partnership Director
“Having been handed the challenge of replacing our incumbent E-Commerce provider for 2 of our key business units within 6 months, we conducted a robust supplier selection process. Netalogue beat off stiff competition and was selected as our partner, this was primarily due to the industry leading standard functionality of the Netalogue solution, the positive recommendations that we received from existing Netalogue customers and their confidence in delivering within our tight timelines and to budget.
As a business we have an ambitious digital strategy that is constantly evolving and Netalogue were also able to demonstrate many advanced B2B features that aligned with our future roadmap which gave us confidence that we were investing in a platform we would not outgrow. Integration between Netalogue and our Infor ERP solution was extremely straight forward and something my team were able to quickly achieve without delay or additional costs. Through strong leadership and great teamwork from both parties we were extremely pleased to be able to successfully deliver the project on time and within budget which has exceeded both our internal and external customer’s expectations.”
Huw John, Head of IT Systems
‘’We chose Netalogue after a review of the market and potential suppliers who could help us. Netalogue stood out as a platform that could be easily implemented, provide us with a broad range of functionality and was flexible enough to cater for our specific business requirements. In addition, the experience Netalogue has of our business sector and the people we met at an early stage in the process made it a relatively straightforward choice.’’
Phil Court Head of Technology Delivery
“Netalogue have helped us implement a great online order system within our budget that is both stable and easy-to-use. Their quick response to the questions and issues we raised during UAT was also impressive.”
Mark Bason, Project Manager